Privacy Policy

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At Carroll Business Consulting ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our consulting services, or interact with us through various communication channels.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a consultation or business service
• Subscribe to our email newsletters or SMS updates
• Schedule appointments or meetings
• Communicate with us via email, phone, or other channels
• Participate in surveys, promotions, or events

The personal information we collect may include:

• Contact Information: Name, email address, phone number, business name, and mailing address
• Service Information: Business details, service needs, project preferences, and communication history
• Payment Information: Billing address and payment method details (if applicable)
• Communication Preferences: Email and SMS consent status
• Other Information: Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site. You can manage or disable cookies through your browser settings, but doing so may limit certain features of our website.

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process and fulfill requests for business consultations and related services
• Communicate: Respond to inquiries, provide requested information, and deliver client support
• Scheduling: Coordinate appointments and send reminders
• Marketing: Send promotional emails, newsletters, and SMS updates (only with your consent)
• Operations: Improve our services, website functionality, and user experience
• Legal Compliance: Comply with applicable laws and regulations
• Research and Analytics: Analyze usage trends and improve our offerings

3. Email and SMS Communications

3.1 Email Communications

If you consent to receive email updates, we may send:

• Business news and service updates
• Promotional offers or event invitations
• Appointment confirmations and reminders
• Helpful resources and business insights

You can unsubscribe anytime by clicking "unsubscribe" in our emails or by contacting us at info@carrollbizconsulting.com.

3.2 SMS/Text Message Communications

If you consent to receive text messages, we may send:

• Appointment reminders and service updates
• Important notifications
• Promotional offers and business tips

SMS Terms:

• Message frequency varies
• Message and data rates may apply
• Reply STOP to opt out or HELP for assistance
• Major U.S. carriers supported (AT&T, T-Mobile, Verizon, etc.)
• Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Any other mentions in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• If you wish to be removed from receiving future communications, you can opt out by texting STOP.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in the following situations:

4.1 Service Providers

With trusted partners who help us operate our business, such as:

• Email and SMS marketing providers
• Payment processors (if applicable)
• Website hosting and cloud storage services
• Scheduling and CRM systems

All providers are contractually required to protect your data and use it only for authorized purposes.

4.2 Legal Requirements

We may disclose information to comply with legal obligations or respond to:

• Court orders or subpoenas
• Government or law enforcement requests
• Fraud or security investigations

4.3 Business Transfers

In the event of a merger or sale, your data may be transferred to the new entity, with notice provided beforehand.

5. Data Security

We use appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption
• Secure storage systems with access controls
• Regular security reviews and staff training

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain personal information as long as needed for business purposes or as required by law. When no longer needed, data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and Correction: Review or correct your personal data
• Deletion: Request that we delete your information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails or texts
• Data Portability: Request a copy of your data in a portable format

7.1 California Privacy Rights (CCPA)

California residents have the right to:

• Know what data we collect and share
• Request deletion of personal data
• Opt-out of the sale of data (we do not sell personal data)
• Not be discriminated against for exercising these rights

7.2 European Privacy Rights (GDPR)

If you are in the EEA, you have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Withdraw consent at any time

8. Third-Party Websites

Our site may link to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before sharing personal information.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us information, contact us to remove it.

10. International Data Transfers

Your data may be processed in countries outside your residence, including the United States. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated "Last Updated" date. If changes are significant, we may also notify you by email.

12. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA). We only send marketing texts with your express written consent, and you may revoke consent anytime by replying STOP.

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:

Carroll Business Consulting Website: https://carrollbizconsulting.com/Email: info@carrollbizconsulting.comPhone: +1 (917) 267-2035

We will respond within 30 days.

14. Consent

By using our website, submitting forms, or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.